7v7v Frequently Asked
Questions

Creating a 7v7v account is free and takes about two minutes. Head to the Register page, fill in your details — name, email address, mobile number, and date of birth — then set a secure password. Once submitted, you'll receive a verification message. Complete the verification step and your account is ready to use. You can then log in, make a deposit, and start playing.

No. Each player is permitted one account only. Creating multiple accounts — whether under the same name or different names — is a violation of 7v7v's Terms & Conditions and may result in all associated accounts being permanently closed and balances forfeited. If you've lost access to your account, use the account recovery option on the Login page rather than creating a new one.

Identity verification (KYC) is required before your first withdrawal. You'll be asked to submit a valid government-issued ID — such as a Philippine passport, SSS ID, PhilHealth ID, driver's license, or UMID — along with a selfie. Documents are reviewed within 24 hours in most cases. Completing KYC early means your first withdrawal won't be delayed when you're ready to cash out.

Go to the Login page and click the "Forgot Password" link. Enter the email address associated with your 7v7v account and you'll receive a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. If you're still having trouble, contact the 7v7v support team directly through the platform.

Some details — like your email address and mobile number — can be updated directly from your account settings after completing identity verification. Core details like your legal name and date of birth cannot be changed once verified, as they are tied to your KYC documents. If you believe there's an error in your registered details, contact 7v7v support and they'll guide you through the correction process.

7v7v supports the most widely used payment channels in the Philippines:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank
• Over-the-counter: Selected convenience store and bank counter options

All transactions are processed in Philippine Peso (₱). The available methods shown in your cashier may vary depending on your account status and location.

GCash and PayMaya deposits are typically instant — your 7v7v balance updates within seconds of a successful transaction. Bank transfers via BPI, BDO, or Metrobank may take a few minutes to a few hours depending on the bank's processing time. If your deposit hasn't reflected after two hours, contact 7v7v support with your transaction reference number and they'll investigate promptly.

Minimum deposit amounts vary by payment method. GCash and PayMaya deposits generally start at ₱100. Bank transfer minimums may be slightly higher depending on the bank's own transfer limits. The exact minimum for each method is displayed in the cashier when you select your preferred payment option. There are no fees charged by 7v7v on deposits, though your bank or e-wallet provider may apply their own transaction fees.

To withdraw, go to the cashier section of your 7v7v account and select "Withdraw." Choose your preferred method — GCash, PayMaya, or bank transfer — enter the amount, and confirm. Withdrawals are processed to the same account or e-wallet you used for your deposit. Make sure your identity verification (KYC) is complete before requesting your first withdrawal, as unverified accounts cannot process cashouts.

Most 7v7v withdrawals are processed within 24 hours of the request being submitted. GCash and PayMaya withdrawals are typically faster — often within a few hours. Bank transfers to BPI, BDO, or Metrobank may take one to two business days depending on the bank's clearing schedule. Withdrawal requests submitted on weekends or Philippine public holidays may be processed on the next business day.

Common reasons for a declined withdrawal include:

• Identity verification (KYC) not yet completed
• Active bonus wagering requirements not yet met
• Withdrawal amount below the minimum threshold
• Account details mismatch between your 7v7v profile and your payment account
• Suspected account security issue requiring review

If your withdrawal was declined and you're unsure why, contact 7v7v support — they can tell you exactly what's needed to resolve it.

7v7v currently offers eight games across multiple categories:

• Dragon Tiger Luck — fast-paced card game
• Ezugi Live — HD live dealer tables
• Kalaka Bingo — Filipino-style community bingo
• Ice Hockey — sports-themed betting game
• Pappu — casual, easy-to-play title
• Go Rush — high-speed rounds for fast players
• Blocky Block — puzzle-style casual game

New titles are added regularly. Register your account to get notified when new games go live.

Yes. All 7v7v games use certified random number generation (RNG) to ensure outcomes are unpredictable and unbiased. For live dealer titles like Ezugi Live, real physical cards are dealt by trained dealers on camera — there is no digital manipulation of results. The platform operates under applicable gaming regulations, and game integrity is a core part of how 7v7v is built and maintained.

Absolutely. Every 7v7v game is designed mobile-first. You can play directly in your phone's browser without downloading anything, or download the 7v7v app for a more optimised experience. The app is available for both Android and iOS and is designed to run smoothly even on slower LTE connections common outside Metro Manila — in areas like Cebu, Davao, Iloilo, and Cagayan de Oro.

If your connection drops mid-game, 7v7v's system records the state of your session at the point of disconnection. When you reconnect and return to the game, the round result will be displayed and your balance updated accordingly. Bets that were already placed before the disconnection are honoured. If you believe a disconnection caused an error in your balance, contact support with the approximate time and game title and they'll review the session logs.

Selected 7v7v games offer a demo mode that lets you explore the game mechanics without using real money. Demo mode is available to both registered and unregistered visitors on supported titles. Live dealer games like Ezugi Live require a funded account to participate, as they involve real dealers and real-time tables. Check the individual game page to see if a demo option is available.

7v7v uses 256-bit SSL encryption on all connections between your device and the platform. Your personal data is stored securely and is never sold to third parties. Access to your account data is restricted to authorised personnel only. For full details on how your data is collected, stored, and used, read the Privacy Policy.

If you suspect someone else has accessed your 7v7v account, change your password immediately from the account settings page. Then contact 7v7v support right away — they can temporarily lock your account while the situation is investigated. Do not share your password or one-time PINs with anyone, including people claiming to be 7v7v staff. 7v7v will never ask for your password via email, chat, or phone.

Yes. 7v7v supports two-factor authentication (2FA) via SMS OTP. You can enable 2FA from your account security settings. Once enabled, every login attempt will require both your password and a one-time code sent to your registered mobile number. This significantly reduces the risk of unauthorised access even if your password is compromised. We strongly recommend enabling 2FA on your 7v7v account.

7v7v provides several built-in tools to help you stay in control of your gaming:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit
• Session time reminders — receive alerts after a set amount of time playing
• Loss limits — cap how much you can lose within a defined period
• Self-exclusion — temporarily or permanently close your account if you need a break
• Reality checks — periodic pop-ups showing your session duration and net result

All tools are accessible from your account settings. For more information, visit the Responsible Gaming page.

You can request self-exclusion directly from your account settings under the Responsible Gaming section. Choose a temporary exclusion period (30 days, 90 days, 6 months, or 1 year) or request a permanent exclusion. During the exclusion period, you will not be able to log in, deposit, or play. If you need immediate assistance, contact 7v7v support and they can apply the exclusion manually right away. Self-exclusion is a serious tool — use it if you feel your gaming is becoming a problem.

The minimum age to register and play on 7v7v is 21 years old, in line with Philippine gaming regulations for casino-style gambling. Age verification is conducted during the KYC process. Any account found to belong to a player under 21 will be immediately closed and any balance refunded to the original payment method. If you know of a minor attempting to access 7v7v, please report it to our support team immediately.

If you feel that gambling is negatively affecting your life or the lives of people around you, please reach out for help. 7v7v's Responsible Gaming page has resources and guidance. You can also use the self-exclusion tool in your account settings to take a break. Remember: gambling should always be entertainment, not a way to earn money or escape problems. Play within your means and within your time limits.